Cancellation Policy
Cancellation Policy:
Thank you for shopping with casened.com. We value your business and strive to provide the best possible service to our customers. If you find it necessary to cancel your order, we have outlined our cancellation policy below to ensure a smooth and transparent process.
Order Cancellation Timeframe:
You can cancel your order within 24 hours of placing it. After this period, the cancellation request may not be processed.
Cancellation Process:
To cancel your order, please contact our customer support team via email at [support@casened.com] or call our helpline at [9990399678]. Provide your order details, including the order number and the reason for cancellation.
Refund Eligibility:
If your order is eligible for cancellation within the specified timeframe, we will initiate a refund for the full amount paid for the canceled item(s).
Please note that customized or personalized items may not be eligible for cancellation and refund once the production process has begun.
Refund Process:
Refunds will be issued using the original payment method used during the purchase.
The refund processing time may vary based on the payment method and financial institutions involved. Please allow [5-7 working days] for the refund to reflect in your account.
Partial Cancellations:
If you wish to cancel only a part of your order (multiple items), please contact our customer support team. We will review the request and process the partial cancellation if applicable.
Already Shipped Orders:
If your order has already been shipped before the cancellation request was received, you may return the items as per our return policy. Shipping costs for returning items will be the responsibility of the customer.
For any cancellations or refunds related to purchases made through our authorized resellers or retail partners, please refer to their respective policies.
If you have any questions or need further assistance regarding order cancellations, please don't hesitate to contact our customer support team.